Shopping
What is the shipping fee ?
Shipping is free for all fabrics on our website for orders over $10,000. Our customers will not make any payments other than the purchase amount for purchases over $10,000.
How many days will it take to receive my fabric after I order?
When you place an order, a tracking number will be sent to you by e-mail and you can check your product every second with this tracking number. Your product will be sent out immediately, you will receive it in approximately 20 – 25 business days.
What payment options do you have available?
3D Secure, as its name suggests, is a 3-dimensional security protocol. It verifies and protects the information flow between the cardholder, the website (business) and the bank, which form the three legs of online shopping, with special passwords and keys.
Payments
How will I know that you have received the payment after it has been made?
When you place an order, you and our order screen will be notified by e-mail. You can easily track your order and payments through this e-mail.
Is trtextile.com reliable?
Your orders and payments are guaranteed within the scope of 25 years of corporate identity and customer satisfaction. Our WhatsApp team and customer representatives, who are active online 24/7, will support you live.
Order and Return
How can I order?
Ordering is very easy. You can place an order immediately via our live support line via WhatsApp or via our website without having to become a member.
You can also reach us immediately via our phone number +90 542 730 1222.
How can I cancel or update my order?
If you wish, you can log in to your online account and update your order or send us a message via WhatsApp and take action immediately.
Do I need to be a member?
There is absolutely no need to be a member. We are in favor of making everything as easy and fast as possible.
How do I track my order?
You can track your product at any time through our order tracking system. You can also ask questions via Whatsapp at any time.
What happens if I don’t like the product, if it is defective or doesn’t arrive as I wanted?
We accept returns without asking any questions in case of the slightest dissatisfaction due to a legitimate reason within the scope of 100% customer satisfaction and we definitely do not cause any difficulties.
All our products have a return guarantee within the scope of problems caused by us.
Arbitrary returns are not accepted. There is no return for fabric returns that have been opened and cut unless there is a legitimate reason.
** There is no return for cut fabrics.